Shipping policy

Shipping Policy：

We offer free nationwide shipping with no minimum purchase required.
For overseas shipping (e.g. Malaysia, Taiwan, Hong Kong), free shipping is available with a minimum spend — conditions may vary by destination.

Please note that it may take 1–3 business days to process and hand over your order to the courier.
Once dispatched, delivery typically takes 5–10 business days.

Do keep in mind that public holidays, natural disasters, or pandemics may cause unexpected delays. 

Pre-Order/ Back-Order Policy：

If your order includes pre-order or backorder items, we will:

Ship all available in-stock items first

Ship the pre-order/backorder items separately once they arrive

All in-stock items will be grouped into one shipment, and backorder/pre-order items will be grouped into a second shipment if purchased together in a single order.

If you receive only part of your order, rest assured—the remaining items will be shipped to you as soon as they are available.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.

Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at rinhub.info@gmail.com if you believe you have provided an incorrect shipping address.

Returns:

By placing an order on our store, you are responsible for the cost of return shipping back to our store. Please refer to our Refund Policy for further information on how to make a return.

Lost/Stolen Packages:

Rin Hub is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at rinhub.info@gmail.com